Last Tuesday I shared the idea of not checking your email for at least an hour after arriving at your desk every morning. Ok, that’s what you should not do. What should you do?
For sales people, the morning is more about setting the tone and attitude than it is about tasks or checklists. Using a few minutes to get in the right frame of mind at 8:15 will make the next several hours significantly more productive. I don’t believe in offering ideas that don’t work into your regular demands of the workday, so what can you do to shift to a positive attitude while being somewhat productive? One of the best activities to shift my attitude is to … proactively call a customer to check on them.
Tuesday’s Idea: Before doing anything else in the morning, call one of your current customers and simply ask them how they’re doing. Don’t ask them for an appointment or more business – just ask them how they’re doing and whether there is anything you or your company can do for them. If possible, get specific: “Has the remote video monitoring been productive?” Get personal: “How is your daughter doing in lacrosse?” If you have to leave a voicemail, say something like this: “Nothing urgent, just wanted to make sure you were doing ok. Let me know if there is anything I can help with, and have a great week.”
If they’re happy, you’ll feel great. If they’re unhappy, you’ll find a problem before it was too late, and you’ll feel great. If you leave a voicemail, you’ll feel some positive endorphins knowing that you made a positive, selfless touch.
Try it this morning and the rest of the week. It’ll be productive and will shift your attitude to one of enthusiasm and optimism.
