In 500 years from now, sales teams and installation teams will have friction – it’s just part of nature. However, it doesn’t have to be as bad as it is at many places. Regardless of your tolerance for hostility, your customers might be suffering too, and you better not have tolerance for that. So, what can you do?
Its standard practice to visit your customers after a project has been kicked off and your team is onsite. You’ll stop by to ask you point of contact about their satisfaction, etc. However, do you ever check in with your installation team? Do you even try to make the job more pleasant for them?
Idea for this Tuesday: After your project has been kicked off and your team is onsite performing the installation, bring them a cooler of refreshments – water, sports drinks, etc. If it’s not that hot, then bring something else in the morning. Make sure your team feels appreciated, and your customers will feel appreciated.
