The handoff between sales and operations is one of the most important (and fragile) moments in the customer journey. In this post Gannon discusses highlights how leaders can elevate that moment with the right blend of technology, accountability, and behavioral awareness.
This final post in the series tackles the part of the customer experience where things most often fall apart and shows how leaders can turn it into the moment where everything comes together so the handoff becomes a handshake instead of a headache.
