Artificial Intelligence has become part of our daily conversations and online interactions, and you may likely have not realized it. Consider every helpful device you have listening for commands or asking if you need assistance when you visit a website. Examples include Alexa in our homes, Siri on our phones, and automated chat systems on our favorite websites.
Chatbots are a form of AI that allow your customers to interact with your company on your website in a chat box before engaging a human. Intelligent chatbots can answer product or service questions, help prospects schedule meetings with your sales or service teams, and even ask qualifying questions of prospects that are early in their buyers’ journey.
For example, when a new prospect arrives on a specific page of your website, the chatbot could launch a text chat window asking the prospect how they were thinking of securing their facility.
Some would say that it’s important to interact with a human from the start. However, by having the chatbot field initial questions, the chat system could redirect the prospect to a specific employee for specialized assistance or could save time by answering basic, frequently asked questions without interrupting an employee.
The idea of using a chatbot isn’t to replace human-to-human interaction, it’s to bring the right employee into the right conversation at the right moment. That way, no one’s time gets wasted and questions are answered properly and quickly. Of course, in some cases, a chatbot can end up resolving an issue — or scheduling a sales demo — before the conversation ever gets to an employee.
Common implementations of chatbots include customer service inquiries, online shopping inquiries, and providing general assistance with frequently asked questions.
In the security marketplace, properly configured, intelligent chatbots could help direct people asking certain types of questions to the proper department, speed up and automate service and maintenance scheduling, and provide technical support answers for the most common questions your team is asked.
Professional Assistance
Vector Firm can help you implement AI solutions like chatbots and other useful resources and tools for your team to identify new prospects and assist current clients who visit your website. Our team will provide chatbot automation advice from identifying frequently asked questions to implementing the time saving technology on your website.
